As we are all aware, these are some difficult times with countries asking people to stay at home and shops closing everywhere.

During these unprecedented times, we will remain OPEN. Online retail is not affected by the closure rules and Royale Mats will trade as normal. We are working hard to minimize the effects of restrictions, border checks and delays in shipping.

Shipping times:

Due to restrictions imposed by some countries, on individual basis, some parcels could face longer than normal transit times. We are working with a number of couriers, country dependent to improve the speed and delivery times of our parcels. Please be aware due to flight restrictions, plane cancellations and tighter custom border checks, some parcel could face delays in transit. We will provide full tracking details as normal.

All tracking numbers we provide are genuine, offered by couriers, but some could face delays in updating due to slower than normal transit times and courier availability

Current delay times:
We are experiencing higher than normal shipping times, due to country restrictions and low courier coverage. Average delays 14-30 days depending on country of destination. Please allow extra time for shipping and tracking updates. We are doing our best to get orders dispatched as soon as possible to avoid any further delays.

Lost or severely delayed parcels

If any parcel is delayed for long period of time, and courier fails to update us or cannot find it, we will offer a refund or replacement as soon as possible. We are tracking all parcels, daily and any issues are being sent to couriers for investigation. Some couriers could take longer than normal to track or trace lost or misplaced parcels. We will require courier confirmation before we can proceed with a replacement or refund as many parcels will update and get delivered after courier searches.

Customer Support:

We are working hard to answer all your customer support enquiries. All our customer support team has been remote, working from home. As we experience a higher than normal enquiry rate, please be aware that some emails and Facebook Messages could be answered with delays. We are doing our best to keep the same level of excellent support and to answer all your enquiries as soon as possible.

For more information please Contact Us